Thank you for your interest in joining L&Q as our Executive Group Director, Customer Services.

This is a significant and exciting time for us. As we prepare to launch our new corporate strategy in 2026, we are entering a new phase of transformation, one that will reshape how we deliver services and deepen our commitment to putting residents at the heart of everything we do.

At L&Q, we are proud of our legacy and ambitious about our future. We want to provide social homes and landlord services that everyone can be proud of, and we believe that everyone deserves a quality home that gives them the opportunity to live a better life. Our current Future Shape Strategy is central to this ambition, and this role will be instrumental in leading its next chapter.

We are looking for a leader who shares our values and our passion for service. Someone who is not only operationally excellent but also deeply committed to collaboration, inclusion and impact. As part of our Executive Group, you will help shape the strategic direction of the organisation and contribute to a culture of responsible leadership, positive action and continuous improvement.

L&Q is a great place to work. We hold Investors in People Gold accreditation, and we are proud of the culture we are building, one that is resident-first, values-led and performance-driven. We care about our people, and we invest in their growth and wellbeing.

If you are inspired by the opportunity to lead meaningful change and make a lasting difference to the lives of over a quarter of a million residents, I hope you will consider joining us.

Warm regards,

Fiona Fletcher-Smith

Group Chief Executive, L&Q