Director of Housing Management

Welcome from Matt Foreman, Executive Group Director Customer Service

Thank you for your interest in L&Q and the role of Director of Housing.

L&Q is one of the UK’s leading housing associations, with responsibility for over 250,000 residents in over 105,000 homes across London, the South East and North West of England. Our roots date back nearly 60 years, and we believe passionately that people’s health, security and happiness depend on the place they call home.

Our vision is that everyone deserves a quality home that gives them the opportunity to live a better life, and our purpose is to provide homes and neighbourhoods everyone can be proud of. Our current corporate strategy, covering 2021-26, is centred around achieving ‘operational excellence’ by delivering reliable, repeatable and consistent services for residents.

A lot of progress has been made in the last four years. We have restructured our Customer Service directorate, ensuring that we have clarity of roles and responsibilities between our customer contact centre, office-based colleagues and our frontline operational housing management teams. We are also shaping a culture of collaboration between our housing and property service teams, in recognition of how important seamless working relationships are to providing excellent customer service. In addition, we are continuing to evolve and modernise the way we deliver services to meet the needs of our residents, underpinned by a major transformation programme.

L&Q is an employer that cares about the happiness and wellbeing of residents and colleagues, and we approach everything we do with energy, drive, determination and enthusiasm. This is an exciting time to join us as we develop our strategy for the next five years and continue to deliver transformational change across our group. We need a passionate and committed leader to be our new Director of Housing; someone who genuinely cares about residents and supports us to puts people and relationships at the heart of everything we do, as well as bringing a resilient and determined approach to tackling the challenges that come with providing housing across two of the UK’s largest urban centres. This is an opportunity like no other in the sector.

If you have a clear vision and ambition that puts resident voice at the heart of L&Q, and you would like to be part of our journey to improve services and opportunities for over a quarter of a million residents across England, then we’d like to hear more about you.

Thank you again for your interest.